Frequently Asked Questions

Instant answers to our most commonly asked questions

Answers to Common Questions

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General

General questions about our web hosting services

Yes, we do offer SSD drives based hosting.

Yes, there is a 30 days money-back guarantee with all our SSD Hosting and SSD Reseller hosting plans. There is no money-back guarantee on SSD VPS, Cloud VPS and dedicated servers as it costs to set them up and we are charging no setup fee.

Yes, we do offer 100% uptime SLA with all of our services.

We have 8 Tier 4 data center facilities located in USA.

All SSD Hosting and SSD Reseller hosting accounts will be set up as soon as the order is approved, however, VPS and dedicated servers can take up to 9 hours.

We accept credit/debit cards and bank transfer including Swift and SEPA.

Yes, Rope Host frequently runs promotions and specials, please kindly keep checking our specials blog for latest discounted offers.

Yes, You can resell Rope Host services and get our reseller hosting plans too, and it's white-label, we will make your company name server's too, that you can use for your client's website, like ns1.yourcompany.com and ns2.yourcompany.com.

Yes, you can get dedicated IP with your SSD Hosting plan or SSD Reseller Hosting, simply choose it during your checkout.

You can contact us via support tickets from your client account, email, phone, live chat. We support team is available 24/7/365.

SSD AND CLOUD VPS

General questions about our SSD and Cloud VPS

SSD VPS is a virtual private server or instance that is built on Rope Host VPS nodes, our VPS nodes are built on SSD drives and use many latest virtualization technologies to offer fully redundant and failover VPS infrastructure.

Cloud VPS is also a virtual private server but its built on our Cloud Network.

Yes, you can add server management to any VPS during your checkout.

Yes, we do support windows server edition on our VPS, you can select it during your order checkout.

Yes, the process will be seamless, that is a big advantage of using VPS, that you can easily scale your VPS up or down, without any downtime or any other hassle.

There is 1 IP address included with each new VPS, however, you can add more. (Justification is needed for additional IP's)

Yes, for reselling Rope Host VPS kindly contact with our sales department.

Yes, free monthly backups are provided with every VPS.

Dedicated Servers

General questions about our Dedicated Servers

A dedicated server is a full server with all of its hardware allocated to you, and you have the full right and access to it.

Yes, you can add server management to any dedicated server, during your checkout.

Yes, you can choose the Windows operating system during your order checkout.

You can see the server location on our dedicated server's page and can choose accordingly.

There is a 1 IP addressed added, you can add extra IP's. (Justification is needed for additional IP's)

Yes, kindly contact with our sales department for reselling our dedicated servers under your own brand and pricing.

Yes, we do provide up to 5Gbps of DDoS protection for free with every server, and you can upgrade it to 1Tbps.

Rope Host private network, is the network within our data center, for example, if you buy 4 dedicated server's in our Dallas data center, then you can easily connect them via Rope Host private network, and you can transfer data or use them as clusters, without any need of a public network. It is a very handy tool for your server's in a same data center, please note our private network will be available for dedicated server's located within the same data center.

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