Frequently Asked Questions

Learn more about what is restricted within our network

Answers to Common Questions

Can't find the answer you need? Please contact us and we will be happy to help!

General

General questions about our web hosting services

Yes, we do offer SSD drives based shared hosting.

Yes, there is a 30 days money-back guarantee with all of our shared hosting and reseller hosting plans. There is no money-back guarantee on SSD VPS and dedicated servers as it costs to set them up and we are charging $0 setup fee.
Yes, Rope Host offers 100% uptime SLA, its a service level agreement with all of our client's where Rope Host will refund you the credit's for that month invoice if there is any downtime.
We operate different Tier 3+ certified data center facilities in the USA, you will see the exact location and city during your hosting checkout.
All shared hosting and reseller hosting accounts will be set up as soon as the payment is made, however, VPS and dedicated servers can take up to 12 hours.
We accept Visa, Master credit/debit cards, and bank transfer including Swift and SEPA.
Yes, Rope Host frequently runs promotions and specials, please kindly keep checking our promotions page for latest discounted offers.
Yes, You can resell Rope Host services and get our reseller hosting plans too, and it's white-label, we will make your company name server's too, that you can use for your client's website, like ns1.yourcompany.com and ns2.yourcompany.com.
Yes, you can get dedicated IP with your shared hosting plan or reseller hosting, simply choose it during your order signup.

SSD VPS

General questions about our SSD VPS

SSD VPS is a virtual private server or instance that is built on Rope Host VPS network, our VPS network is built on SSD drives and use many latest virtualization technologies to offer fully redundant and failover VPS infrastructure.
Yes, you can add server management to your SSD VPS.
Yes, we do support windows server edition on our SSD VPS, you can select it during your order checkout.
Yes, the process will be seamless, that is a big advantage of using VPS, that you can easily scale up or down your VPS, without any downtime or any other hassle.
There is 1 class 4 IP address included with each new SSD VPS, however, you can order more. (Justification is needed for additional IP's)
Yes please kindly contact our sales department for that.
Yes, Rope Host will provide you with an external cloud-based backup with each new SSD Cloud VPS.
You can contact us, by opening up a support ticket from our website, the support department works 24/7/365. So they are available to you even on holidays and weekends too.

Dedicated Servers

General questions about our Dedicated Servers

A dedicated server is a full server with all of its hardware allocated to you, and you have the full right and access to it.
Yes, you can choose fully managed servers from our dedicated servers page, where our team of hosting experts will manage the server for you.
Yes, you can choose the Windows operating system during your order checkout.
We operate different Tier 3+ certified data center locations in the USA, you will see the exact location and city during your server signup.
There is 1 class 4 IP address included with each new dedicated server, however, you can order more. (Justification is needed for additional IP's)
Yes please kindly contact our sales department for that.
Yes, we do provide up to 5Gbps of DDoS protection for free, and you can upgrade it to 1Tbps.
Rope Host private network, is the network within our data center, for example, if you buy 4 dedicated server's in our USA data center, then you can easily connect them via Rope Host private network, and you can transfer data or use them as clusters, without any need of a public network. It is a very handy tool for your server's, please note our private network will be available for dedicated server's located within the same data center.

Powered by WHMCompleteSolution

Copyright © 2017 - 2020 - ROPE HOST SMC-PRIVATE LIMITED - All Rights Reserved.