Frequently Asked Questions

Learn more about what is restricted within our network

Answers to Common Questions

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General

General questions about our web hosting services

We have been in business since 2017, however our team has experience of over 9 years in web hosting industry.

Yes there is an 30 days moneyback guarantee with all of our shared hosting and reseller hosting plans. There is no money back guarantee on Cloud VPS and dedicated server's as it costs to set them up and we are charging $0 setup fee.
Yes, Rope Host offers 100% uptime SLA, its a service level agreement with all of our client's where Rope Host will refund you the credit's for that month invoice, if there is any downtime.
Our data center's are located in USA, Canada, England and France.
All shared hosting and reseller hosting accounts will be setup as soon as the payment is made, however cloud and dedicated server's can take upto 3 hours.
We do accept credit/debit cards, paypal and bank transfer.
Yes, Rope Host frequently runs promotions and special's, please kindly keep checking our promotions page for latest discounted offers.
Yes, You can resell Rope Host services and get our reseller hosting plans too, and its white label, we will make your own company name server's too, that you can use for your client's website, like ns1.yourcompany.com and ns2.yourcompany.com.
Yes, you can get dedicated IP with your shared hosting plan or reseller hosting, simply choose it during your order signup.

Cloud VPS

General questions about our cloud VPS

Cloud VPS are virtual private server's based on Rope Host cloud infrastructure, we are using onapp for building our cloud network, and its fully failover and redundant system.
Yes, you can see our managed cloud VPS category to choose your fully managed cloud VPS.
Yes, we do support windows server edition on our cloud VPS, you can select it during your order checkout.
Yes, the process will be seemless, that is a big advantage of using cloud, that you can easily scale up or down your VPS, without any downtime or any other hassle.
There is 1 class 4 IP address included with each new cloud VPS, however you can order more. (Justification is needed for additional IP's)
Yes please kindly contact with our sales department for that.
Yes, Rope Host will provide you with a external cloud based backup with each new cloud VPS, you can configure it, when you want to run it, however in the start, we will configure to take your whole VPS backup, daily.
You can contact us, by opening up a support ticket from our website, the support department works 24/7/365. So they are available to you even on holidays and weekends too.

Dedicated Servers

General questions about our Dedicated Servers

A dedicated server, is a full server with all of its hardware allocated to you, and you have the full right and access to it.
Yes, you can choose server management during your order signup, where our team of hosting experts will manage the server for you.
Yes, you can choose the windows operating system during your order checkout.
Rope Host offers, 4 data center locations choice for our clients, USA, Canada, England and France, you can choose the data center location, during your order singup.
There is 1 class 4 IP address included with each new dedicated server, however you can order more. (Justification is needed for additional IP's)
Yes please kindly contact with our sales department for that.
Yes, We do provide DDoS protection with each new dedicated server. its included for free.
Rope Host private network, is the network within our data center, for example if you buy 4 dedicated server's in our USA data center, then you can easily connect them with each other via Rope Host private network, and you can transfer data or use them as clusters, without any need of public network. It is a very handy tool for your server's, please note our private network will be available for dedicated server's located within the same data center.

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