Frequently Asked Questions

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Answers to Common Questions

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General

General questions about our web hosting services

Yes, we do offer SSD drives based shared hosting.

Yes there is an 30 days moneyback guarantee with all of our shared hosting and reseller hosting plans. There is no money back guarantee on Cloud VPS and dedicated server's as it costs to set them up and we are charging $0 setup fee.
Yes, Rope Host offers 100% uptime SLA, its a service level agreement with all of our client's where Rope Host will refund you the credit's for that month invoice, if there is any downtime.
We operate different Tier 3+ certified datacenter facilities in USA, you will see the exact location and city during your hosting checkout.
All shared hosting and reseller hosting accounts will be setup as soon as the payment is made, however cloud and dedicated server's can take upto 6 hours.
We do accept credit/debit cards, paypal and bank transfer.
Yes, Rope Host frequently runs promotions and special's, please kindly keep checking our promotions page for latest discounted offers.
Yes, You can resell Rope Host services and get our reseller hosting plans too, and its white label, we will make your own company name server's too, that you can use for your client's website, like ns1.yourcompany.com and ns2.yourcompany.com.
Yes, you can get dedicated IP with your shared hosting plan or reseller hosting, simply choose it during your order signup.

SSD Cloud VPS

General questions about our SSD Cloud VPS

SSD cloud VPS is a virtual private server or instance that is build on Rope Host cloud network, our cloud network is build on SSD drives and use many latest cloud technologies to offer fully redundant and failover cloud infrastructure.
Yes, you can see our managed SSD Cloud VPS category to choose your fully managed cloud VPS.
Yes, we do support windows server edition on our SSD cloud VPS, you can select it during your order checkout.
Yes, the process will be seemless, that is a big advantage of using cloud, that you can easily scale up or down your VPS, without any downtime or any other hassle.
There is 1 class 4 IP address included with each new SSD Cloud VPS, however you can order more. (Justification is needed for additional IP's)
Yes please kindly contact with our sales department for that.
Yes, Rope Host will provide you with a external cloud based backup with each new SSD Cloud VPS, you can configure it, when you want to run it, however in the start, we will configure to take your whole VPS backup, daily.
You can contact us, by opening up a support ticket from our website, the support department works 24/7/365. So they are available to you even on holidays and weekends too.

Dedicated Servers

General questions about our Dedicated Servers

A dedicated server, is a full server with all of its hardware allocated to you, and you have the full right and access to it.
Yes, you can choose fully managed servers from our dedicated servers page, where our team of hosting experts will manage the server for you.
Yes, you can choose the windows operating system during your order checkout.
We operate different Tier 3+ certified datacenter locations in USA, you will see the exact location and city during your server signup.
There is 1 class 4 IP address included with each new dedicated server, however you can order more. (Justification is needed for additional IP's)
Yes please kindly contact with our sales department for that.
Yes, we do provide upto 5Gbps of DDoS protection for free, and you can upgrade it to 1Tbps.
Rope Host private network, is the network within our data center, for example if you buy 4 dedicated server's in our USA data center, then you can easily connect them with each other via Rope Host private network, and you can transfer data or use them as clusters, without any need of public network. It is a very handy tool for your server's, please note our private network will be available for dedicated server's located within the same data center.

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